Customer Support
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Recent activity by Customer Support-
What are tasks and how do I assign tasks to myself or certain users?
The tasks feature allows you to assign tasks to yourself or other users for specific events or general tasks that apply to your business. To create and assign a task: Log in to your Eventective a...
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Can I add my business logo to my agreements?
Yes! To add your business logo to your agreements: Log in to your Eventective account and click on ‘Settings.’ Select ‘Business Logo.’ Click the ‘Browse’ button and upload the logo file. Your lo...
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What are tasks and how do I assign tasks to certain users?
The tasks feature allows you to assign tasks to yourself or other users for specific events or general tasks that apply to your business. To create and assign a task: Log in to your Eventective a...
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How do I add to my Lead Credit balance?
Lead Credit is only available with an Enhanced Subscription (Premium and Platinum Subscriptions include unlimited Leads). To add to your Lead Credit balance, log in to your Eventective account and ...
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Can I add guests from a spreadsheet to my guest list?
Yes, you can upload your guest list to Eventective! Here's how: Log in to your Eventective account. Click on 'Edit Event Website.' Click 'Guests.' Select 'Import Guest List' and choose from the ...
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How can I preview my profile?
To preview your profile: Log in to your Eventective account. Select ‘Update Profile.’ Select ‘View Profile on Eventective.’
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How do I request a Lead refund as a venue?
Venue Advertisers with Enhanced Subscriptions may request refunds. All refund requests must be submitted within 10-30 days of the Lead purchase date. Refunds are not available after 30 days. Once a...
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Why do I have to log in every time I access my account on my phone?
If you have to log in every time you access your Eventective account on your iPhone, or if you're having trouble accessing certain features, it might be because Private Browsing is enabled in Safar...
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Where can I set up the client's payment schedule in my agreement?
When you click on the 'Booking Tools' or 'Details' tab in your Inbox after selecting an event request, you will launch the Agreement Builder. The Payments Schedule section allows you to set up your...
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Where can I set up the client’s payment schedule in my agreement?
When you click on the 'Booking Tools' or 'Details' tab in your Inbox after selecting an event request, you will launch the Agreement Builder. The Payments Schedule section allows you to set up your...