Customer Support
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Recent activity by Customer Support-
Where can I edit the event schedule, including setup and breakdown times, in my agreement?
To launch the Agreement Builder, go to your Inbox, then click on the 'Booking Tools' tab if your event is in the Prospect stage, or click on the 'Details' tab if your event is in the Qualified stag...
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How can I see data on my prospects?
Navigate to your Reports to view data on your inquiries, response time, and more. We recommend using the Leads and Referrals Report along with the Response Time Report. To view these reports: Log ...
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How do I block days for booked events?
To block days for booked events: Log in to your Eventective account. Click on your Calendar. Find the day you want to block off. Click it and mark it as ‘Not Available.’ Any prospects who view yo...
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How do I upload or edit photos/videos to my profile?
You may add unlimited photos and videos to your profile. By adding photos and videos, you can receive more qualified event requests. To add photos to your profile: Log in to your Eventective accoun...
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Where do I view my Referrals?
To access any of your free Referrals, log in to your Eventective account and select 'Inbox.' Select any inquiry to pull up more details. You can also search your Inbox by event date, name, stage, o...
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What are the Subscription options for vendors?
Choose from three Subscriptions. Eventective offers monthly, quarterly, or annual payment options. Pricing is based on location and business type. For more detailed pricing information, please visi...
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How do I hide or rename my event website pages?
To hide or rename your event website pages: Sign in to your Eventective account. Click 'Edit Event Website.' Click 'Pages.' Click 'Hide' to hide any pages from your website. To edit any pages, se...
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Provide a phone number
Eventective values your privacy, so including a phone number when submitting event requests is optional. However, many event businesses find it helpful to speak with you directly. A quick call can ...
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How do I communicate with event businesses?
When event businesses contact you using Eventective, you will be notified via email. You can reply via email and the event business will receive your response. If you have opted to receive text me...
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How do I block days for booked events or closings?
To block days for booked events or closings: Log in to your Eventective account. Click on your Calendar. Find the day you want to block off. Click it and mark it as ‘Not Available.’ Any prospects...