Customer Support
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Recent activity by Customer Support-
I have money in my pre-paid account, why is my Lead Credit balance zero?
Pre-paid Lead Credit accounts with no activity for 180 consecutive days will automatically expire to protect the funds. If there are no Lead purchases, no account balance updates, and no refund req...
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How do I only allow guests from my guest list to RSVP on my event website?
Here's how you can ensure you only allow guests from your guest list to RSVP on your event website: Log in to your Eventective account. Click on 'Edit Event Website.' Click 'Pages' then 'RSVP.' T...
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How do I add users to my Eventective account?
Eventective allows you to add unlimited users to your account. To do so: Log in to your Eventective account. Select ‘Settings.’ Click on ‘Manage Users.’ Click ‘+ Add User’ and enter your user’s d...
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I have money in my pre-paid account, why is my Lead Credit balance zero?
Pre-paid Lead Credit accounts with no activity for 180 consecutive days will automatically expire to protect the funds. If there are no Lead purchases, no account balance updates, and no refund req...
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How do I preview an agreement before sending it?
When you click on the event request in your Inbox, then select the ‘Agreements’ tab, the system will automatically generate a PDF of your agreement. Select ‘Download’ to save a copy to your device....
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How do I preview an agreement before sending it?
When you click on the event request in your Inbox, then select the ‘Agreements’ tab, the system will automatically generate a PDF of your agreement. Select ‘Download’ to save a copy to your device....
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How do I request a Lead refund as a vendor?
Vendor Advertisers with Enhanced Subscriptions may request refunds. All refund requests must be submitted within 10-30 days of the Lead purchase date. Refunds are not available after 30 days. Once ...
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How do I delete guests from my guest list?
To delete guests from your guest list: Log in to your Eventective account. Click on 'Edit Event Website.' Click 'Guests.' Check off the guest(s) you'd like to delete and click 'Delete Selected.'
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How can I close my pre-paid Lead Credit account?
To close your pre-paid account and request a refund of the balance, please contact your account manager via your Eventective account.
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How do I send an agreement?
To send an agreement, select the event request and navigate to the ‘Agreements’ tab in your Inbox and click ‘Send Agreement’ to email it to your prospect – with or without requiring a signature. Yo...