Customer Support
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Recent activity by Customer Support-
Why is it important to respond to prospects quickly?
Event business is more competitive than ever. If you want your business to stand out and land more bookings, responding to prospects quickly is your key to success.We recommend contacting prospects...
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Where can I edit the event schedule in my agreement?
To launch the Agreement Builder, go to your Inbox, then click on the 'Booking Tools' tab if your event is in the Prospect stage, or click on the 'Details' tab if your event is in the Qualified stag...
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Is there a fee for using Eventective to process my event payments?
Yes, the standard processing fees for both Stripe and Square are 2.9% + 30¢ per transaction. Eventective’s processing fee is 0.3% per transaction.
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Is there a fee for using Eventective to process my event payments?
Yes, the standard processing fees for both Stripe and Square are 2.9% + 30¢ per transaction. Eventective’s processing fee is 0.3% per transaction.
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Payment Schedule Update
When you're setting up a Payment Schedule, the Payment Due Date Quick Pick has changed from 15 to 14 days before the event. Learn more about setting up a Payment Schedule.
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Offline Payments
Request Offline Payments: If your Eventective account isn't connected to our payment partners, you can still send an offline (manual) payment request to your client in the 'Payments' tab. This act...
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Why is it important to respond to prospects quickly?
Event business is more competitive than ever. If you want your venue to stand out and win more business, responding to prospects quickly is your key to success.We recommend contacting prospects as ...
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How can I see data on my prospects?
Navigate to your Reports to view data on your inquiries, response time, and more. We recommend using the Leads and Referrals Report along with the Response Time Report. To view this report: Log in...
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Manage Items in Your Agreements
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Why Profile Photos Matter