Customer Support
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Recent activity by Customer Support-
How can I set up my own billable items to avoid having to re-enter them in every agreement?
To set up your own billable items: Log in to your Eventective account and select ‘Settings.’ Click on ‘Manage Items.’ Click on the ‘Add Item Category’ button. Type in your Item Category. Toggle t...
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What are Stages?
Stages help you organize prospects by their place in the sales funnel. Stages are categorized by the following: Prospect: An event inquiry you have reached out to or plan to reach out to. Qualifi...
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How can I view or respond to recommendations on my profile?
We will notify you via email when someone has left you a recommendation. To view or respond to recommendations on your profile: Log in to your Eventective account, select ‘Update Profile,’ then ‘Re...
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How do I select preferences for the types of Leads I receive?
Our Lead Market is only available to Subscribers. You can set your Lead Filters to refine incoming leads to fit your business. You can choose your preferences by criteria such as budget, event date...
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How do I password protect my event website?
To password protect your event website: Sign in to your Eventective account. Click 'Edit Event Website.' Click 'Settings.' In the 'Require Guest Password' section, toggle the switch to 'On' and ty...
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How do I change the venue type on my profile?
To edit or change the venue type on your profile: Log in to your Eventective account, select ‘Update Profile,' then select ‘Basic Info.’ From the ‘Venue Type’ dropdown, check off the type(s) that ...
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How do I change the email address where Leads are sent?
Log in to your Eventective account. Select 'Update Profile,' then 'Basic Info.' In the Contact Information section, update the email address you would like the Leads to be sent to. Once you click...
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What is the Events section and how can I utilize it?
Upcoming events can be viewed in your Events section. Additionally, you can view the revenue your business is expected to generate from these events, along with overdue payments.Events can be filte...
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Where can I enter my agreement terms?
The Terms section allows you to outline any agreement terms and conditions, such as cancellation and refund policies, insurance and liability conditions, and security and safety requirements. You c...
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Where can I enter my agreement terms?
The Terms section allows you to outline any agreement terms and conditions, such as cancellation and refund policies, insurance and liability conditions, and security and safety requirements. You...